Privacy Policy
Hamilton Helper’s Homecare Agency (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
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1. Information We Collect
We may collect the following types of information:
A. Personal Information
Information you provide voluntarily through contact forms, service requests, or applications, such as:
• Full name
• Email address
• Phone number
• Address
• Date of birth (if required for care coordination)
• Medical or health information relevant to services
• Payment or billing details
B. Automatically Collected Information
When you visit our website, we may automatically collect:
• IP address and browser type
• Device information
• Pages visited and time spent on the site
• Cookies or tracking technologies (see Section 8)
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2. How We Use Your Information
We use your information to:
• Provide and manage homecare services
• Process payments or service requests
• Communicate with you regarding care, appointments, or inquiries
• Improve our website and service offerings
• Maintain compliance with legal, professional, and regulatory obligations We will never sell, rent, or trade your personal information.
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3. Sharing Your Information
We may share your information only when necessary:
• With authorized staff and caregivers involved in providing your care
• With third-party service providers (e.g., billing, scheduling, website hosting) who are bound by confidentiality agreements
• When required by law or to comply with government or court orders
• To protect our rights, property, or safety, or that of others.
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4. HIPAA Compliance
If we collect or handle any health-related information, we do so in compliance with the Health Insurance Portability and Accountability Act (HIPAA). We take administrative, physical, and technical measures to safeguard protected health information (PHI).
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5. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, use, or disclosure. However, no system is completely secure, and we cannot guarantee absolute protection.
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6. Your Rights
You have the right to:
• Access and request copies of your personal information
• Request correction or deletion of inaccurate data
• Withdraw consent for communications at any time
• File a complaint with a regulatory authority if you believe your data has been misused To exercise these rights, contact us using the information in Section 10.
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7. Data Retention
We retain personal information only for as long as necessary to provide services, comply with legal obligations, or resolve disputes.
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8. Cookies and Tracking
Our website may use cookies or similar technologies to improve user experience. You can choose to disable cookies in your browser settings, but some features of the site may not function properly as a result.
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9. Links to Other Websites
Our website may contain links to third-party sites. We are not responsible for their privacy practices or content. Please review those sites’ privacy policies before providing any personal information.
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10. Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us:
Hamilton Helper’s Homecare Agency
📍 Philadelphia, PA
🌐 www.hamiltonhelpershomecareagency.com
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11. Changes to This Policy
We may update this Privacy Policy from time to time. All updates will be posted on this page with a revised effective date.